Frequently Asked Questions
Frequently Asked Questions
Carbon is a credit-led digital bank offering modern banking services to ambitious, youthful, unrelenting Africans looking for value and control over their finances.
We have both a finance company and a microfinance bank that are licensed by the Central Bank of Nigeria. Our registration number is RC 1642222.
We have an office at 642C Adeyemo Alakija Street, Victoria Island, Lagos.
We provide a better ecosystem of services, including outstanding customer support, the best pricing on banking transactions, the highest savings interest rates, and attractive credit rates.
To open a Carbon account, you must be at least 18 years old, have a valid mobile number, a functioning email address, a valid ID, and BVN.
We need this to confirm you are the one registering on Carbon and not someone else. That's why you need to register with your correct name, date of birth, and phone number as you have it on your BVN.
The CBN has fully licensed Carbon as a microfinance bank, and we can confirm with authority that it complies with all capitalization and ratio requirements. We can assure you and all our customers that we do not just have the CBN license, we are also covered by NDIC. Our customers' deposits are insured and covered.
This indicates that you have previously registered a Carbon account from our app or from the web application. Kindly sign in (not register) in the app and ensure that all the details provided now are the same as those provided previously. Information such as your date of birth and phone number must be the same to access your account. If the problem persists, kindly send a screenshot of the details entered (phone number and date of birth) for verification here.
Carbon account, buy airtime, or send money.
For airtime to self - *1303*Amount#
For airtime to others - *1303*Amount*Phone No#
To transfer to Carbon Wallet - *1303*3*Amount*Phone No#
To transfer to Bank Account - *1303*4*Amount*Acct No#
Your account limit is determined by your KYC level. See details below:
Single transfer limit -0
Daily transfer limit- 0
Wallet limit - 0
Single transfer limit -₦50,000
Daily transfer limit- ₦300,000
Wallet limit - ₦500,000
Single transfer limit -₦1,000,000
Daily transfer limit- ₦5,000,000
Wallet limit- ₦999,999,999.99
You can fund your Carbon account via the Carbon app for transactions by:
Also, you can fund your Carbon account directly via bank transfer using your bank's mobile app or USSD to your Carbon account.
In line with the federal government directives, a stamp duty of N50 will be charged for every account top up of ₦10,000 and above. .This is based on the Finance Act which requires all financial institutions to charge the sum of ₦50 on all debit card deposits and online transfers of ₦10,000 or more on your Carbon account.
Please contact us by raising a support ticket from the app by clicking the '?' icon on the landing page or you can reach out to us via the support option on the app by following these steps; select "Account" at the footer on the home page, choose "Support" and select "Contact customer support".
You can send a message to us via this link: https://ng.getcarbon.co/contact-form.html to enable us to assist in rectifying the issue.
Open a new Carbon bank account from your phone or computer and follow the simple on-screen steps to register for an account in minutes.